Terms and Conditions

About Us

Please read these terms and conditions carefully before using the website operated by Musthave Direct Limited trading as Musthave (‘Musthave,’ ‘our’, ‘we’ or ‘us’) (VAT number: 776 1493 96 and registered company number 04163352).

In particular, we draw your attention to the Liability clause.

By accessing or using Musthave (‘our website’) and by clicking to indicate you have read and agreed these terms when ordering, you agree to be legally bound by these terms and conditions as they may be modified and posted on our website from time to time.

Without prejudice to the above, by using or accessing our website, you agree to be legally bound by these terms and conditions of use as they apply to your use of or access to our website.

If you do not wish to be bound by these terms and conditions then to keep our insurance costs (and thus costs to you to a minimum) you may not use our website.

Making a Purchase

To order a product you will need to follow the ordering procedures set out on the website.

Any times or dates stated on our website for delivery are estimates only as we are very much reliant on our product suppliers and delivery service providers. We will make all reasonable effort to deliver goods within the time specified, but do not accept liability for any failure to deliver within that time.

You must pay by one of our accepted methods, credit/debit card or PayPal at the time of order.

The price of any Product is the price in force at the date and time of your order. We may change the price of any Product before you place an order. We try to ensure that our prices displayed on our website are accurate but the price on your order will need to be validated by us as part of the acceptance procedure (see below). We will inform you if a Product’s correct price is higher than that stated in your order and you may cancel the order and decide whether or not to order the product at the correct price.

Musthave is entitled to refuse any order placed by you.

If your order is accepted, we will confirm acceptance to you by issuing an ‘Order Shipped’ e-mail to the e-mail address you have given us on registration or on ordering. The order will then be fulfilled by the date set out in the Order Shipped e-mail or, if the Order Shipped e-mail does not contain such a date, within 30 days.

You undertake that all details you provide to us for the purpose of purchasing goods or services which may be offered by us on our website will be correct, that the credit or debit card, or any electronic cash, which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any goods or services. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services.

Tax Charges

Orders placed for delivery in the UK or the European Union will have UK VAT included. All other orders are VAT free.

Returns Policy

Musthave offer a no quibble return policy, subject to the conditions set out below, and we will either exchange, or process a refund to the credit or debit card of the person who originally placed and paid for the order.

You may return any unused or unwanted products you have purchased within 14 working days of delivery for any reason including if you simply change your mind.  Exceptions to this are products that by their nature cannot be returned such as all opened cosmetics, items that deteriorate with time and other such items.

If you wish to return an item then you must obtain a Returns Authorisation RMA number so we can track your item on receipt at our warehouse and process it effectively. You can contact us for a Returns Authorisation

It is important that any unwanted items, unless faulty, are received back by us in a saleable condition. We expect this to mean that you've kept all original packaging and labels, and that the item is received by us undamaged and unused with any seals intact.

If the product returned is not in a fully re-saleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, and we will return it to you.

Whether you are returning all or part of your order to us, it remains your responsibility until it arrives back with us. We recommend that you use a secure method of postage for returning products, and protect them from damage.

Upon safe receipt and subject to the conditions detailed above, you will be entitled to an exchange or refund from us.

Exchanges will be dispatched withing 48 hours subject to the item being in stock.

Refunds will be paid as soon as possible, but in any event within 30 days. We will refund the original debit/credit card or PayPal account used to make the purchase.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using up to 256 bit encryption. They are not held in clear text on any web site, and we do not see your credit card details at any time.

You are solely responsible in all respects for all use of and for protecting the confidentiality of any username, e-mail verification and password that may be given to you or selected by you for use on our website. You may not share these with or transfer them to any third parties. You must notify Musthave immediately of any unauthorised use of them or any other breach of security regarding our website that comes to your attention.

Nature of our website

Our website is a place for you to select and order the shown gifts or services (the ‘Products’). Our website describes the Products in more detail.

Please note that our website is available only to individuals that can form legally binding contracts under applicable law. The contents of our website are suitable for and thus aimed at users of over 18 years of age, you must be over 18 years to purchase the Products, using the payment method displayed on our website. If you do not qualify, please leave our website now.

If viewing or ordering from our website is illegal in the country in which you are viewing it, you are not authorised to do so.

Our site sells many products which have direct contact with you. Normally they will not cause any reaction of any type but some people may, as with all such products, have some reaction. Please take advice before using any of our products, including medical advice especially if you have had any allergic reaction before, have sensitive skin, are allergic to any medicine, are pregnant or might otherwise expect to have to take particular care. If in any doubt, do not use the items without professional advice.

Modifications to website

We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless explicitly stated to the contrary, any new features including new content and/or the sale of new Products shall be subject to these terms and conditions.

Please note that although we try to ensure that the content of our website is accurate, it may contain typographical errors or other inaccuracies.

Information you provide to us

The following applies to any information you provide to us, for example during any registration or ordering process:

You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address, to the extent reasonably necessary to provide the services which are available through our website by us, our partners, successors (including the purchaser of the whole or part of our business), associates, sub-contractors or other third parties (together our ‘Partner Companies’). These Partner Companies may (but at the date of writing these terms are not) be located in countries outside the EEA that do not have laws to protect your information. Details of the companies and countries involved in your case will be provided on request. If you would like to request such information or review or modify any part of your personal information then you should e-mail us at customerservice@musthave.co.uk.

• If you obtain or choose to buy Products through our website then we may collect information about your buying behaviour and if you send us personal correspondence such as e-mails or letters then we may collect this information into a file specific to you (together, the various purposes set out in this paragraph and in our privacy policy shall be known as ‘the Purposes’). All such information collected by us shall be referred to in these terms and conditions as ‘Personal Information’.

• You must ensure that the Personal Information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. For more information about how we deal with your Personal Information, please read our privacy policy.

By accepting these terms and conditions, you agree to the processing and disclosure of the Personal Information for the Purposes. If you would like to review or modify any part of your Personal Information then you should e-mail us at customerservice@musthave.co.uk.

You warrant and undertake that you will not use our website for any purpose that is illegal or is prohibited by these terms and conditions. If you breach these terms and conditions then your permission to use this website terminates immediately without the necessity of any notice being given to you. We retain the right to deny access to any person who fails to comply with these terms and conditions.

Trading from our website

Making sure you can buy safely on line is a priority for us and we have made strenuous efforts to ensure that Store security is one of our highest priorities and we have devoted a great deal of effort to ensure that our online security measures help to safeguard your information. We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of:

• potentially sensitive information such as your name and address

• critically-sensitive information like your credit card number

We hope that once you understand the measures we take to help ensure secure transactions and privacy, and the steps you can take yourself, you will be as happy about the safety of your online transaction and order information as we are.

We have no desire to infringe your privacy while using our site and we will never provide your personal information to anyone else except if we sell our business in whole or in part or if we consider that they may have products or services that are of importance or likely use to you.


Cookies are tiny text files stored on your computer when you visit certain web pages which we use to improve your shopping experience. We use cookies to keep track of what you have in your basket, and to remember you when you return to our site.

To order products on www.Musthave.co.uk, you need to have cookies enabled. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes, but you may not be able to place an order.

Please be aware that cookies cannot harm your computer. We don't store personally identifiable information such as credit card details in cookies, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.

We do have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to be used for remarketing purposes - in other words to show you different products and services based on what you appear to be interested in.

We're giving you this information as part of our initiative to comply with current legislation, and to make sure we're honest and clear about your privacy when using our website.

Further information on data protection and personal privacy

For further information from Musthave on data protection and privacy contact us:

The Data Protection Manager at Musthave Direct Ltd, by post or:

E-mail : customerservice@musthave.co.uk

Phone : Customer Service Team on 01908 713987

Copyright and monitoring

The contents of our website are protected by international copyright laws and other intellectual property rights. The owner of these rights is Musthave, its affiliates or other third party licensors. All product and company names and logos mentioned in our website are the trademarks, service marks or trading names of their respective owners, including us. You may download material from our website for the sole purpose of placing an order with Musthave or using our website as a shopping resource. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our website including but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so, for example in order to complete any test or questionnaire.